Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

8d • Hybrid

About The Position

Join the Department of State as a Clerical Assistant 3 and help keep vital licensing services running smoothly. Your work will support applicants and licensing boards across Pennsylvania. This role offers meaningful responsibilities and the chance to contribute to efficient public service. Become part of a team that values accuracy, professionalism, and helpful communication. This position supports the review and processing of licensure applications within the Bureau of Professional and Occupational Affairs Boards. The role helps maintain accurate records, ensure compliance with regulations, and assist applicants throughout the licensure process.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year of moderately complex clerical experience
• An equivalent combination of experience and training
• Meet the PA residency requirement
• Be able to perform essential job functions

Nice To Haves

• Securely configured high-speed internet connection (for telework)
• Work from an approved location inside Pennsylvania (for telework)

Responsibilities

• Examine applications to determine eligibility for licensure, renewal, and reactivation
• Evaluate application information to confirm accuracy, completeness, and required documentation
• Respond to inbound and outbound phone calls and provide licensure information to the public
• Determine inspection needs and ensure requests are submitted to the Bureau of Enforcement and Investigation
• Research licensure records and prepare certification documents and letters of good standing
• Issue licenses for applicants who have met all requirements and passed inspection when required

Benefits

• Alternate work schedule (AWS) after a six-month probationary period
• Opportunity to work from home (telework) part-time, up to 5 days per pay period after probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed