Clerical Assistant 2

Commonwealth of Pennsylvania • Dauphin County, PA

7h • Onsite

About The Position

The Pennsylvania State Police is hiring a Clerical Assistant 2 to support document handling and information movement across the agency. The role helps maintain vital records and provide timely, accurate service to staff and the public. Duties include processing incoming and outgoing mail; filing Criminal Incident Reports and related records by troop, CAD number, AIMS number, and year when applicable; managing Crash Report requests from staff, outside agencies, and the public; verifying information entered into the Master Name Index from Records Management Systems; answering telephone inquiries about Crash Reports and related questions; and assisting the Supervisor with training new employees and guiding coworkers.

This is a full-time, onsite position scheduled for 37.5 hours per week, Monday through Friday, from 7:00 AM to 3:00 PM, with a 30-minute lunch. Telework is not available. New Commonwealth of Pennsylvania employees will start at an annual salary of $36,831 before taxes. Applicants must meet the stated experience and training requirements, including at least two years of data entry experience and two years of customer service experience. A criminal history and background investigation is required if the applicant does not have a current Pennsylvania State Police background on file.

Requirements

• At least six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration), or high school graduation, or an equivalent combination of experience and training.
• Two or more years of data entry experience.
• Two or more years of customer service experience.
• Willingness to work onsite full-time; teleworking is not an option.
• Ability to perform essential job functions.
• Pass criminal history and background investigations if there is no current Pennsylvania State Police background on file.

Responsibilities

• Process incoming and outgoing mail to ensure timely movement of documents.
• File Criminal Incident Reports and related records by troop, CAD number, AIMS number, and year when applicable.
• Manage Crash Report requests from staff, outside agencies, and the public, ensuring timely completion.
• Verify information entered into the Master Name Index from Records Management Systems.
• Answer telephone inquiries regarding Crash Reports and related questions.
• Assist the Supervisor with training new employees and providing guidance to coworkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED