Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office

Commonwealth of PennsylvaniaPhiladelphia County, PA
Hybrid

About The Position

The Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping others and keeping information organized. This role offers a chance to support clients as they navigate important services. You will join a team that values accuracy, communication, and teamwork. Step into a position where your skills make a meaningful difference every day. This position provides essential clerical support that keeps daily operations running smoothly while helping clients and staff obtain the information they need.

Requirements

  • Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
  • PA residency requirement
  • Ability to perform essential job functions
  • Submission of criminal history reports (conditional offer)
  • Pass a background investigation

Responsibilities

  • Answer telephone inquiries and provide helpful information to guide clients
  • Receive, review, process, log, and transfer written or verbal information
  • Collect, sort, retrieve, and purge records and correspondence from files
  • Interpret documents, analyze computer screens, and complete data entry tasks
  • Prepare reports, draft general correspondence, and operate office equipment

Benefits

  • Full-time, seasonal employment
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