Clerical Assistant 2 - Lancaster County Assistance Office

Commonwealth of Pennsylvania • Lancaster County, PA

6d • Hybrid

About The Position

Build a meaningful career as a Clerical Assistant 2 with the Department of Human Services at the Lancaster County Assistance Office. This position gives you the chance to support essential administrative work that keeps community services running efficiently. Your efforts will help ensure accurate case records and dependable communication. Become part of a supportive team focused on quality and integrity. This role supports office operations that ensure clear processing of applications, case updates, and client communication for public assistance programs.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy will be given to candidates who live within Lancaster County.

Responsibilities

• Access CIS menus to complete file clearance, register applications, and update case grant records
• Enter client information into staging areas to prepare cases for Income Maintenance activities
• Perform data entry of demographic updates, process OTI actions, and reconcile case information
• Compile forms, prepare letters, send notices, and process IEVS data for recertification
• Use EBT systems to review card activity, investigate issues, and help resolve benefit distribution problems
• Follow audit procedures to track, secure, issue, and dispose of controlled documents and supplies

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED