Clerical Assistant 2 - Erie County Assistance Office
About The Position
This role supports the daily operations of a busy office by handling applications, documents, and client communication. It requires steady focus, clear communication, and consistent organization. As a Clerical Assistant 2, you will perform the following duties: Reception Support: Direct clients and visitors, manage appointments, and enter reception and rotation log data. Application Processing: Process COMPASS, emailed, faxed, paper, regular, crisis, and specialized applications including LIHEAP, JPO, OCY, Adoptions, and LTC. Document Management: Scan, date stamp, attach images, purge records, and handle mail and resource account documents. Communication Handling: Operate the switchboard, forward voicemail overflow, send email faxes, and maintain confidentiality. Case Updates: Process PA ACCESS card requests, caseload transfers, Inter-County transfers, MA112 newborn updates, and ARRC forms. Operational Support: Maintain equipment, attend meetings and training, and forward EARN referrals.
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- Graduation from high school
- An equivalent combination of experience and training
- Meet the PA residency requirement
- Be able to perform essential job functions
- Submission of criminal history reports (conditional offer)
- Pass a background investigation
Responsibilities
- Direct clients and visitors
- Manage appointments
- Enter reception and rotation log data
- Process COMPASS, emailed, faxed, paper, regular, crisis, and specialized applications including LIHEAP, JPO, OCY, Adoptions, and LTC
- Scan, date stamp, attach images, purge records, and handle mail and resource account documents
- Operate the switchboard, forward voicemail overflow, send email faxes, and maintain confidentiality
- Process PA ACCESS card requests, caseload transfers, Inter-County transfers, MA112 newborn updates, and ARRC forms
- Maintain equipment
- Attend meetings and training
- Forward EARN referrals
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid holidays
- Paid volunteer time
- Professional development
- Learning and development program
- Tuition reimbursement
- Flexible scheduling
- Employee discount programs
- Employee stock purchase plan
- 401k
- 401k matching
- Employee bonus referral program
- Performance bonus
- Sign-on bonus
- Stock options
- Relocation assistance
- Sabbatical leave
- Unlimited PTO
- Home office stipend
- Commuter benefits
- Flexible spending account
- Gym membership
- On-site amenities
- Pet insurance
- Pet friendly
- Adoption assistance
- Bereavement policy
- Childcare assistance
- Family medical leave
- Fertility benefits
- Legal assistance
- Mental health days
- Paternity leave
- Pay transparency
- Profit sharing
- Diversity programs
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
