Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office - Bilingual Spanish

Commonwealth of Pennsylvania•Philadelphia County, PA

9h•Hybrid

About The Position

Join the Department of Human Services as a Clerical Assistant 2 and help the Philadelphia County Assistance Office support families through the LIHEAP program. This role allows you to make a positive difference by helping clients access important heating assistance. You will be part of a team that works hard to ensure clear communication and efficient service. This is your chance to grow your skills while contributing to a mission that matters. This position provides key clerical support for the LIHEAP program within the Philadelphia County Assistance Office. The role helps clients receive clear information and organized service throughout the application process.

Requirements

Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
Must meet the PA residency requirement.
Must be able to read, write, and speak in Spanish.
Must pass a Spanish speaking proficiency evaluation.
Proficiency in reading and writing in Spanish must be demonstrated during the probationary period.
Must be able to perform essential job functions.
A conditional offer of employment will require submission of criminal history reports.
Must pass a background investigation.

Nice To Haves

Bilingual Spanish

Responsibilities

Answer telephone inquiries and provide clients with helpful information
Receive, log, review, process, and transfer written or verbal information
Collect, sort, retrieve, and purge records and other materials
Interpret documents and complete accurate data entry in required systems
Offer bilingual support to Spanish-speaking clients by greeting, interpreting, and directing them to needed services
Operate office equipment and prepare reports and general correspondence