Clerical Assistant 2 (LIHEAP) - Allegheny County Assistance Office
About The Position
As a Clerical Assistant 2 (LIHEAP) with the Department of Human Services, you will help ensure that individuals and families receive timely support. This position gives you the opportunity to build strong connections as you assist customers and staff. Your work will make the daily operations of the Allegheny County Assistance Office more effective. Step into a role where your efforts create meaningful results. This position supports the daily operations of the Allegheny County Assistance Office by helping staff and customers with important clerical tasks. The role promotes smooth and accurate handling of documents, inquiries and customer needs.
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- Graduation from high school
- An equivalent combination of experience and training
- Meet the PA residency requirement
- Be able to perform essential job functions
- Submission of criminal history reports (conditional offer)
- Pass a background investigation
Responsibilities
- Process incoming and outgoing mail by receiving, opening, date stamping, clearing and sorting items
- Clear, AP, scan and attach LIHEAP applications for both Cash and Crisis programs
- Greet walk in clients in a professional manner and direct them by contacting the appropriate staff person
- Take client verification materials to forward to the proper staff member and scan documents after date stamping
- Answer telephone calls, take messages for staff and provide general information to customers
- Operate office equipment including copier, scanner, PC, shredder and printer
Benefits
- Telework part time (may be eligible)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
