Energy Assistance Worker (Bilingual, Spanish) - Philadelphia County Assistance Office

Commonwealth of Pennsylvania • Philadelphia County, PA

10h • Hybrid

About The Position

Join the Office of Income Maintenance, Philadelphia County Assistance Office as an Energy Assistance Worker. These full-time, seasonal positions communicate directly with customers and complete key processes for the Low Income Home Energy Assistance Program (LIHEAP). Your work will help Pennsylvania residents stay warm this winter and provide a critical connection to our Spanish-speaking customers. This position is responsible for serving customers who apply for LIHEAP by reviewing applications, gathering information, and ensuring program rules are followed. Success relies on the ability to communicate effectively with staff, customers, and the public in both English and Spanish, as well as interact objectively and with sensitivity in stressful or difficult situations.

Requirements

• Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• Ability to read, write, and speak in Spanish.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Submission of criminal history reports.
• Pass a background investigation.

Responsibilities

• Interview customers, review data, complete forms, and use the approved method of calculating income that helps each customer the most
• Communicate effectively with customers in Spanish both verbally and in writing; interpret and translate mail, documents, and agency forms
• Evaluate customer information, decide whether assistance can be approved, and send notices requesting additional information or informing customers of a final decision
• Follow procedures to support timely action on each case; attend all hearings to ensure benefits are properly processed and issued
• Complete reports and data entry; ensure case records and files are accurate and orderly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed