Energy Assistance Worker - Allegheny County Assistance Office

Commonwealth of Pennsylvania • Allegheny County, PA

6d • Hybrid

About The Position

Are you seeking a role where your attention to detail and steady support can strengthen your community as an Energy Assistance Worker with the Department of Human Services? In this job, you guide applicants through important steps that connect them with heating assistance at the Allegheny County Assistance Office. You review information, answer questions, and help individuals understand their options. Your work ensures that families receive the help they need during challenging times.

Requirements

• Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.

Responsibilities

• Review and organize large volumes of Low Income Home Energy Assistance Program (LIHEAP) applications to ensure correct and timely processing
• Analyze information and verify details to determine benefit eligibility
• Interview applicants, explain program rules, and assist them in documenting eligibility factors
• Collect details by telephone, mail, and in person from applicants and third party sources
• Retrieve and enter case information using computer systems and required applications
• Explain departmental policies, procedures, and benefits to clients and partner agencies

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed