Clerical Assistant 2

Commonwealth of Pennsylvania • Lackawanna County, PA

2d • Hybrid

About The Position

Become a Clerical Assistant 2 with the Department of Labor and Industry and support key policy functions within the State Workers Insurance Fund Underwriting Division. You will help process policy updates, support customer service requests, and keep information organized for the team. Your work will help ensure policies are managed efficiently and that inquiries are handled with care. Join an office that values dependability, teamwork, and strong organizational skills.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
• Ability to adhere to the values and ethics of the Department of Labor and Industry.
• Ability to work with professionalism, discretion, and good work ethic.
• Solid written and verbal communication skills.
• Show initiative and problem-solving skills.
• Able to perform essential job functions.

Responsibilities

• Review and sort daily mail, distribute documents, and prepare policy packets for mailing
• Use the SMART System to update policy information such as addresses, ownership, identification numbers, and related details
• Enter Certificates of Insurance, Alternate Employers, and other required information into tracking systems
• Respond to calls and inquiries from brokers, policyholders, and other contacts regarding policy issues
• Review weekly and monthly reports, prepare updates, and assist with related documentation needs
• Manage broker and agent records by updating, merging, and correcting information as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED