Clerical Assistant 2
About The Position
The PA Lottery is searching for a Clerical Assistant 2 who is ready to support claims processing and customer service in a fast-paced environment. You will help review documents, answer questions, and keep claim records accurate. Each day offers opportunities to grow your skills while assisting claimants and retailers. Join a department that values clear communication, accuracy, and teamwork. This position provides clerical and customer service support to the claims division by reviewing documents, assisting customers, and maintaining accurate claim records. The work helps ensure that claims are processed correctly and that claimants and retailers receive clear guidance.
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- Graduation from high school or an equivalent combination of experience and training
- Ability to perform essential job functions
Nice To Haves
- Previous customer service experience
- Previous call center experience
Responsibilities
- Respond to phone and email inquiries by reviewing guidelines and providing information to assist claimants and retailers
- Review claim forms, verify required information, and enter approved claims into the back office system
- Check damaged, non winning, or out of state tickets, generate letters, and log information as required
- Help retailers understand claim procedures, review field paid claims, and resolve issues using system records
- Scan tickets, maintain ID verification data, update records, and log certified mailings
- Review weekly paylists, confirm accuracy of prize amounts, and forward completed lists for supervisor review
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
