Clerical Assistant 2 - Delaware County Assistance Office

Commonwealth of Pennsylvania•Delaware County, PA

7d•Hybrid

About The Position

Join the Department of Human Services as a Clerical Assistant 2 and step into a role that keeps important services running smoothly for local residents. This role offers a positive environment where your attention to detail makes a real difference. You will gain valuable experience while contributing to a mission that strengthens your community. This position supports the operational needs of the Delaware County Assistance Office by completing a wide range of clerical tasks that keep benefit programs running efficiently.

Requirements

Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
Meet the PA residency requirement.
Be able to perform essential job functions.
Submission of criminal history reports (conditional offer of employment).
Pass a background investigation.

Responsibilities

Access CIS menus to complete file clearances, register applications, and update grant activities
Enter client information from applications into the system to prepare cases for Income Maintenance staff
Input and maintain demographic and case data, process transaction requests, and reconcile case information
Prepare and issue recertification notices, schedule appointments, and handle related forms and data
Retrieve, print, and route IEVS information, record disposition codes, and enter case narratives
Greet visitors and/or respond to phone calls/voicemails to determine their needs to provide them with appropriate information or refer to appropriate individuals.