Clerical Assistant 2 - Allegheny County Assistance Office

Commonwealth of Pennsylvania•Allegheny County, PA

6d•Hybrid

About The Position

The Allegheny County Assistance Office is seeking a Clerical Assistant 2 who enjoys working in a fast-paced, service-focused environment. This role supports critical programs that help families and individuals across the community. You will contribute to efficient office operations while building valuable administrative skills. Join a dedicated team and take pride in work that supports others. This position supports the work of Income Maintenance Caseworkers by handling important clerical and office tasks that keep operations running smoothly. The role helps ensure that services and programs are delivered accurately and on time for clients in need.

Requirements

Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; o r An equivalent combination of experience and training.
Meet the PA residency requirement.
Be able to perform essential job functions.
Conditional offer of employment will require submission of criminal history reports.
Must pass a background investigation.

Responsibilities

Complete file clearances, resolve discrepancies, scan documents, import applications, and update records
Receive, sort, scan, and distribute incoming and outgoing mail
Greet visitors, provide general information, record check-ins, and collect verification materials
Enter updates, issue benefits, prepare forms and letters, and process emergency payments
Transfer cases, track reporting requirements, and assist with storage and record maintenance
Answer calls, handle inquiries, and direct messages appropriately