Claims Supervisor - Catastrophe
About The Position
As part of Windward Risk Managers’ claims team, the Claims Supervisor – Catastrophe drives front-line claims-adjusting best practices and works with partners to oversee Functional and Team Leads. The position supports response logistics, training, quality assurance, and operational management, while helping coordinate catastrophe claim operations and manage complex claims. The Adjuster Function Lead works closely with Claims leadership on catastrophe response activities, including CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payments and approvals, claim reopens, reporting, metrics, and performance management. The role manages complex catastrophe claims within assigned authority, addresses escalations, controls loss costs and expenses, and helps ensure partner firms follow claim-handling guidelines. It also supports process design and implementation, file reviews, quality management, and reserve reviews and reconciliation. Travel may be required for catastrophe response and internal or vendor meetings. Extended hours and weekend support may be required during catastrophe events. The role may also support the daily claims team as needed.
Requirements
- High school diploma or GED.
- At least 7 years of daily and catastrophe property claims experience, including at least 5 years in Florida property claims.
- Knowledge of common residential building and construction methods and practices.
- Maintain a Florida licensed All-Lines adjuster license (620/720) and complete continuing education required annually by the licensing division of DFS.
- Authorization to work for any U.S. employer without visa sponsorship now or in the future.
- Fluency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Fluency in the Xactimate estimation program.
- Ability to work collaboratively in a team environment with attention to detail.
- Strong customer focus and ability to develop and manage relationships with claims personnel and claims project team members.
- Strong interpersonal, team leadership, relationship-building, communication, performance management, financial awareness, and colleague development skills.
- Sound planning, claims-domain expertise, problem dissection and resolution, commitment to excellence, and decisiveness.
Nice To Haves
- Bachelor's or advanced degree.
- Prior insurance carrier experience.
- 3 years of management experience.
- Deep expertise in Florida homeowners claims and litigation.
- Commercial claims experience.
- Experience in strategy, process management and improvement, and analytics related to property and casualty claims.
- Experience completing claim file reviews.
- Excellent analysis, communication, presentation, and project management skills.
- Experience implementing claims handling and quality practices collaboratively.
- Track record supporting the development and implementation of claims strategies, best practices, handling processes, programs, and controls that increase productivity and produce quantifiable loss-cost and expense savings.
- California adjuster license may be required in the future.
Responsibilities
- Coordinate catastrophe response activities, including CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payments and approvals, claim reopens, reporting, metrics, and performance management.
- Provide training to partners and feedback on performance trends and metrics.
- Participate in off-season training and logistical planning with external adjusting firms and vendors.
- Support catastrophe claims process design, testing, and implementation.
- Manage and control the adjustment of technically complex catastrophe claims within assigned authority.
- Evaluate large and complex claims and address file escalations and complex claim situations.
- Manage loss costs and claim expenses.
- Ensure partner firms comply with claim-handling guidelines.
- Participate in file reviews and support the Quality Management program.
- Conduct regular reserve reviews and reserve reconciliation as needed.
- Travel to support catastrophe response and attend key internal and vendor meetings as needed.
- Support the daily claims team when needed.
Benefits
- Employer-paid health insurance for employees.
- Up to 6% 401(k) match with immediate vesting.
- Long-term and short-term disability insurance.
- Three weeks of PTO to start.
- Paid holidays.
- Tuition reimbursement and continuing education support.
- Collaborative and growth-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
