Catastrophe Claims Representative- Inside

Farm Bureau Financial Services•West Des Moines, IA

2d•Onsite

About The Position

The Catastrophe Claims Representative Inside responds to catastrophe storm events by investigating, evaluating, and negotiating property claim assignments involving homeowner, farm, and commercial risks. The role is based in an office setting and uses virtual tools; physical presence at catastrophic events is not required. The representative handles minor to moderate storm damage claims across the company’s eight property and casualty states, evaluates coverage and damage, issues payments, establishes reserves, negotiates settlements, and documents claim files. During storm events, the representative reviews field adjuster estimates and handles claims through conclusion. During non-storm periods, the role may include assisting property staff with supplemental and replacement-cost claims on non-storm losses. The representative also works with the CAT Claims Manager to improve storm-claim handling processes.

Requirements

College degree or equivalent, plus one year of relevant experience.
Excellent verbal and written communication skills, including effective negotiation and professional presentation.
Excellent interpersonal and organizational skills, as well as analytical ability.
Strong computer skills and the ability to quickly learn multiple systems.
Ability to read, write, and speak English.
Must be currently authorized to work in the United States on a full-time, permanent basis; the employer does not consider candidates who need immigration sponsorship now or in the future.

Nice To Haves

Experience in construction, estimating, and estimating systems used in property-claim handling.
Bilingual Spanish skills.

Responsibilities

Respond immediately to catastrophe events and handle minor to moderate storm damage claims throughout the eight property and casualty states using virtual inspection tools.
Evaluate coverage and damages, investigate claims, issue payments, and set reserves for homeowner, farm, and commercial policies in accordance with claims best practices and company guidelines.
Negotiate professionally with client/members and contractors to reach fair settlements.
Document investigations, evaluations, recommendations, and action plans to develop defensible claim files.
Seek input from property claims managers, engineers, reinsurers, legal counsel, and casualty consultants as required.
During storm events, review field adjuster estimates and handle claims through conclusion.
Develop and maintain plans with the CAT Claims Manager to improve the company’s storm-claim handling process.
During non-storm periods, assist absent property staff with supplemental and replacement-cost claims on non-storm claims.
Maintain on-call availability.