Catastrophe Claims Representative- Inside

FBL Financial Group, Inc.•West Des Moines, IA

3d•Onsite

About The Position

Farm Bureau Financial Services is seeking a service-minded Catastrophe Claims Representative for its CAT Claims team. The role responds to catastrophe storm events by investigating, evaluating, and negotiating property claim assignments involving homeowner, farm, and commercial risks. The representative works from an office setting using virtual tools and is not required to be physically present at catastrophe sites. The role handles minor to moderate storm damage claims across the eight property and casualty states, using virtual inspection tools. Responsibilities include evaluating coverage and damage, issuing payments, setting reserves, negotiating settlements, and documenting a defensible claim file. During storm events, the representative reviews field adjuster estimates and handles claims through conclusion. During non-storm periods, the representative may assist property staff with supplemental and replacement-cost claims. The role also works with the CAT Claims Manager to improve storm-claim handling processes and may seek input from property claims managers, engineers, reinsurers, legal counsel, and casualty consultants. The company describes a culture centered on integrity, teamwork, passion, service, leadership, and accountability. Applicants must be authorized to work in the United States on a full-time, permanent basis; the company does not offer immigration sponsorship for this role.

Requirements

College degree or equivalent plus one year of relevant experience.
Excellent verbal and written communication skills, including the ability to negotiate effectively and present oneself professionally.
Excellent interpersonal and organizational skills and analytical ability.
Strong computer skills and the ability to quickly learn multiple systems.
Maintain on-call availability.
Ability to read, write, and speak English.
Must be currently authorized to work in the United States on a full-time, permanent basis; immigration sponsorship is not available.

Nice To Haves

Experience in construction, estimating, and estimating systems used in property claims handling.
Bilingual Spanish.

Responsibilities

Provide immediate response to minor to moderate storm damage claims throughout the eight P/C states using virtual inspection tools.
Evaluate coverage and investigate and assess damages for homeowner, farm, and commercial policies in accordance with claims best practices and company guidelines.
Issue claim payments and set reserves.
Negotiate professionally with client/members and contractors to reach fair settlements.
Document investigations, evaluations, recommendations, and action plans to develop a defensible claim file.
Seek input from property claims managers, engineers, reinsurers, legal counsel, and casualty consultants as required.
During storm events, review estimates from field adjusters and handle claims through conclusion.
Develop and maintain plans with the CAT Claims Manager to improve the company's storm claim handling process.
During non-storm periods, assist absent property staff with supplemental and replacement-cost claims on non-storm claims.