Claims Supervisor - Catastrophe
About The Position
The Claims Supervisor - Catastrophe supports front-line claims adjusting best practices and oversees Functional and Team Leads. The role works directly with Claims leadership and partners to coordinate catastrophe response logistics, training, quality assurance, and operational management. Responsibilities span CAT team mobilization, vendor staffing, process management, desk examiner adjusting, reserving, payments and approvals, claim reopens, reporting, metrics, and performance management. The position manages technically complex catastrophe claims within assigned authority, evaluates large and complex claims, addresses escalations, and manages loss costs and claim expenses. It helps ensure partner firms comply with claim handling guidelines, participates in file reviews and the Quality Management program, and conducts reserve reviews and reconciliations. The role also supports catastrophe claims process design, testing, and implementation, and participates in off-season training and logistical planning with external adjusting firms and vendors. Travel may be required for catastrophe response and internal or vendor meetings; extended hours and weekend support may be required during catastrophe events. The role supports the daily claims team when needed.
Requirements
- High school diploma or GED.
- Seven years of daily and catastrophe property claims experience, including at least five years in Florida property claims.
- Knowledge of common residential building and construction methods and practices.
- Maintain a Florida All-Lines adjuster license (620/720) and complete continuing education required by the Florida Department of Financial Services licensing division.
- Fluency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Fluency in the Xactimate estimation program.
- Authorized to work for any U.S. employer without requiring visa sponsorship now or in the future.
- Reside in one of the states where the employer currently hires: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, or WI.
Nice To Haves
- Bachelor’s or advanced degree.
- Prior insurance carrier experience.
- Three years of management experience.
- Deep expertise in Florida homeowners claims and litigation.
- Commercial claims experience.
- Experience in strategy, process management and improvement, and analytics related to P&C claims.
- Experience completing claim file reviews.
- Strong analysis, communication, presentation, and project management skills.
- Collaborative approach to implementing claims handling and quality practices.
- Track record supporting development and implementation of claims strategies, best practices, handling processes, programs, and controls that improve productivity and produce measurable loss-cost and expense savings.
- Ability to work in a team environment and strong attention to detail.
- Strong internal customer focus and ability to develop and manage relationships with claims personnel and claims project team members.
- Strong interpersonal skills, including team leadership, relationship building, and communication.
- Strong performance management, financial awareness, and colleague development skills.
- Sound planning, deep claims domain expertise, problem dissection and resolution, commitment to excellence, and decisiveness.
- California adjuster license may be required in the future.
Responsibilities
- Coordinate catastrophe response activities, including CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payments and approvals, claim reopens, reporting, metrics, and performance management.
- Provide training to partners and feedback on performance trends and metrics.
- Participate in off-season training and logistical planning with external adjusting firms and vendors.
- Support catastrophe claims process design, testing, and implementation.
- Manage and control the proper adjustment of technically complex catastrophe claims within assigned authority.
- Evaluate large and complex claims and address file escalations and complex claim situations.
- Manage loss costs and claim expenses effectively.
- Maintain and ensure partner firms’ compliance with claim handling guidelines.
- Participate in file reviews and support the Quality Management program.
- Conduct regular reserve reviews and reserve reconciliations as needed.
- Travel to support catastrophe response and attend key internal and vendor meetings as needed.
- Provide extended-hours and weekend support during catastrophe events as required.
- Support the daily claims team when needed.
Benefits
- Employer-paid health insurance for employees.
- Up to 6% 401(k) match with immediate vesting.
- Long-term and short-term disability insurance.
- Three weeks of PTO to start.
- Paid holidays.
- Tuition reimbursement and continuing education support.
- Collaborative and growth-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
