Claims Supervisor

CorVel Career Site•Franklin, TN

5d•Remote

About The Position

The Workers’ Compensation Claims Supervisor oversees a team of direct reports and ensures quality, productivity, and customer service criteria are met in accordance with company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular and consistent attendance. This is a remote position. The supervisor provides operational oversight, staff development, technical guidance, and customer support, and may travel overnight and attend meetings if required.

Requirements

Excellent written and verbal communication skills.
Ability to assist team members in developing knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically across telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of Workers’ Compensation claims administration, case management, and cost containment solutions.
Bachelor’s degree or a combination of education and related experience.
Demonstrated public speaking skills.
Minimum of 5 years’ claims handling experience.
Knowledge of Workers’ Compensation.
Current Workers’ Compensation claims license or certification, maintained throughout employment with CorVel.
State certification or license as an experienced claims adjuster.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions.
Ensure staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements.
Support team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions, subject to managerial approval.
Provide technical and jurisdictional guidance to claims staff on complex compensability, investigation, litigation issues, and service account instructions.
Act as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.