Claims Supervisor

CorVel Career Site•Folsom, CA

7d•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service standards are met in accordance with company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular, consistent attendance. This is a remote position. The supervisor oversees day-to-day claims staff operations and assists the Claims Manager with recruiting, interviewing, and onboarding. The role ensures compliance with Workers’ Compensation laws and regulatory reporting requirements; supports team performance through training, coaching, and evaluations; and provides technical and jurisdictional guidance on complex claims matters. The supervisor also serves as a liaison for clients and employees, participates in customer claim reviews and presentations, and may travel overnight to attend meetings if required. CorVel is a national provider of risk management solutions for workers’ compensation, auto, health, and disability management. The company was founded in 1987, has been publicly traded since 1991, and has more than 4,000 employees across the United States. A comprehensive benefits package is available to full-time regular employees.

Requirements

Bachelor’s degree or a combination of education and related experience.
Minimum of 5 years of claims handling experience.
Knowledge of Workers’ Compensation.
Current Workers’ Compensation claims license or certification, maintained throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Demonstrated public speaking skills.
Excellent written and verbal communication skills.
Ability to assist team members in developing knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including use of Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of the claims administration, case management, and cost containment solution as applicable to Workers’ Compensation.
Regular and consistent attendance.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions.
Ensure staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements.
Support optimal team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions subject to managerial approval.
Provide technical and jurisdictional guidance regarding complex compensability, investigation, litigation issues, and service account instructions.
Recommend and execute final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.