Claims Supervisor

Hankey Group External • Los Angeles, CA

5d

About The Position

Knight Insurance Group is seeking a Claims Supervisor to lead a team of Personal Auto Claims Adjusters. The supervisor oversees and optimizes claims handling to support timely, accurate resolutions and high customer satisfaction. The role includes developing adjusters, monitoring claim quality and compliance, addressing complex or escalated claims, improving processes with other departments, staying current on industry and regulatory developments, and reporting claim-related data to management. The posting describes the position as based in Los Angeles and offers remote, hybrid, or in-office work options.

Requirements

• At least 5 years of experience handling bodily injury and property damage claims for an insurance carrier or third-party administrator.
• At least 3 years of claims supervision experience, with a strong background in Personal Auto claims for an insurance carrier or third-party administrator.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Excellent writing skills.
• Knowledge of insurance regulations and industry standards.
• Detail-oriented, with strong analytical and problem-solving abilities.
• Proficiency with claims management software and Microsoft Office Suite.

Nice To Haves

• Experience handling litigated claims.
• A bachelor's degree in a related field; preferred but not required.

Responsibilities

• Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
• Guide and mentor claims adjusters to help them meet performance goals and deliver strong customer service.
• Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
• Collaborate with other departments to streamline processes and improve the claims experience.
• Handle complex or escalated claims and ensure fair, efficient settlements.
• Stay current with industry trends, best practices, and changes in insurance regulations.
• Prepare reports and present claim-related data to management.

Benefits

• Medical, dental, vision, supplemental life insurance, long-term disability, and flexible spending account.
• 401(k) and Employee Stock Ownership Program with employer matching.
• Metro Tap Card and Metro-link reimbursement for on-site California employees.
• Career path opportunities.
• Onsite yoga, Pilates, and gym for on-site California employees.
• UKG Wallet access to pay before payday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed