Claims Supervisor

CRC Group•Flower Mound, TX

About The Position

The Claims Team Lead oversees the daily operations of a claims unit, ensuring timely and accurate processing of claims in compliance with company standards and regulatory requirements. The role manages team performance, provides guidance, resolves escalated claims issues, drives process improvements, and maintains customer satisfaction. CRC Group is an independent specialty insurance brokerage and underwriting distributor. Its culture emphasizes people, long-term relationships, ethical decision-making, and continuous improvement.

Requirements

At least 5 years of claims experience in the insurance industry, including at least 2 years in a supervisory or lead role.
Proven experience managing and developing high-performing teams.
Strong understanding of claims processes, regulations, and industry best practices.
Adjuster license as required by state regulations.
Proficiency in claims management systems and MS Office Suite.
Strong claims analysis and processing, team leadership and performance management, customer service and conflict resolution, insurance compliance, process optimization, and data analysis and reporting skills.

Nice To Haves

Bachelor’s degree in Business, Insurance, or a related field; equivalent work experience may be considered.
Industry certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter).

Responsibilities

Supervise and manage the claims team's daily workflow to ensure goals and service standards are met.
Review and approve complex or high-value claims in compliance with internal policies and external regulations.
Coach, train, and provide regular feedback to claims representatives.
Monitor key performance indicators and report on team productivity, accuracy, and timelines.
Resolve escalated claims disputes and customer concerns.
Collaborate with other departments to optimize claims processes and improve customer experience.
Identify process improvements and recommend or implement efficiency initiatives.
Ensure documentation and record-keeping meet compliance and audit requirements.