Claims Supervisor

Erie Insurance•East Peoria, IL

2d•$88,693 - $141,678•Onsite

About The Position

The Claims Supervisor supervises, trains, and monitors assigned claims adjusters and other claims personnel, and assists Claims Leadership in overseeing and handling claims. This in-office role is based at ERIE's Peoria, Illinois Branch Office and leads a Zone Operations Team. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; schedule and work location may change based on business and service-level needs. The supervisor manages operations in an assigned area, oversees personnel and employee development, reviews claims and correspondence, and provides guidance on coverage, reserves, and unusual questions within designated authority. The role also handles complaints and inquiries, supports claims procedures, coordinates legal matters, and assists with trial preparation. The incumbent must serve on the Catastrophe Team, which may involve short-notice travel to other locations for periods exceeding two consecutive weeks. Regular and predictable attendance is essential, and regular onsite presence may be required based on business and operational needs.

Requirements

High school diploma or equivalent and six years of claims-related experience; or an associate degree and four years of claims-related experience; or a bachelor’s degree and two years of claims-related experience.
Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
Valid driver’s license.
Use of personal protective equipment (PPE) is required.
Regular and predictable attendance is an essential job function.
Ability to serve on the Catastrophe Team, including possible short-notice travel to other locations for periods exceeding two consecutive weeks.

Nice To Haves

Experience handling personal and commercial auto liability claims.
Experience using estimating software.
Experience in a leadership role.
Completion of the Associate in Claims (AIC) designation.

Responsibilities

Manage overall operations of the designated area; interview, hire, train, and direct personnel; conduct performance assessments; coordinate discipline; and oversee employee development.
Review claims regularly in accordance with company policy, including adjuster files for coverage and adequate reserves; answer claims questions, provide services, and take action as needed.
Review claim correspondence and counsel on further action.
Resolve coverage and other unusual questions within designated authority and conduct related research.
Maintain and apply working knowledge of adjusters’ files and statutory laws.
Recommend and participate with the Claims Manager in developing and evaluating claims procedures.
Handle claim complaints and inquiries.
Assist the Claim Manager and act on the manager’s behalf as necessary.
Receive and direct processing of legal papers served upon ERIE involving claims action, and direct outside legal counsel as required.
Assist with trial preparation procedures and attend pre-trial functions and trials as necessary.
Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards on behalf of the company when required.
Contribute to projects, initiatives, teams, and other assignments supporting business strategy, objectives, expectations, or operational outcomes.
Serve on the Catastrophe Team, which may require short-notice travel to other locations for periods exceeding two consecutive weeks.
Maintain regular and predictable attendance and perform other job-related duties as instructed or required.

Benefits

Health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning on the first day of work.
Low employee contributions to medical and prescription premiums; the company currently pays up to 97% of employees’ monthly premium costs.
Traditional pension plan; full-time employees are vested after five years of service.
401(k) with up to 4% contribution match, in addition to the pension.
Paid vacation, personal days, sick days, bereavement days, and parental leave.
Tuition reimbursement for higher education and industry designations.
Company-paid basic life insurance.
Short- and long-term disability insurance.
Orthodontic coverage for children and adults.
Adoption assistance.
Fertility and infertility coverage.
Well-being programs.
Paid volunteer hours.
Dollar-for-dollar matching of charitable gifts each year.
Position may be eligible for an annual bonus payment.