Claims Supervisor

Knight Insurance Group • Los Angeles, CA

4d • $75,000 - $98,000

About The Position

Knight Insurance Group is seeking a Claims Supervisor to manage and lead a team of Personal Auto Claims Adjusters. The role oversees and optimizes claims handling to support timely, accurate resolutions and strong customer satisfaction. The supervisor provides team leadership and mentorship, monitors claim quality and compliance, handles complex or escalated claims, works with other departments to improve the claims experience, stays informed about industry and regulatory changes, and reports claims data to management. The position is listed for Los Angeles with remote, hybrid, or in-office work arrangements. The stated pay range is $75,000–$98,000 per year; starting compensation depends on factors including location, skills, experience, education, credentials, and licensure.

Requirements

• At least 5 years of experience handling bodily injury and property damage claims with an insurance carrier or third-party administrator.
• At least 3 years of claims supervision experience, with a strong background in Personal Auto claims at an insurance carrier or third-party administrator.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Excellent writing skills.
• Knowledge of insurance regulations and industry standards.
• Detail-oriented, with strong analytical and problem-solving abilities.
• Proficiency with claims management software and Microsoft Office Suite.

Nice To Haves

• Experience handling litigated claims.
• A bachelor's degree in a related field is preferred but not required.

Responsibilities

• Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
• Guide and mentor claims adjusters to help them meet performance goals and provide exceptional customer service.
• Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
• Collaborate with other departments to streamline processes and improve the claims experience.
• Handle complex or escalated claims and ensure fair, efficient settlements.
• Stay current with industry trends, best practices, and changes in insurance regulations.
• Prepare reports and present claim-related data to management.

Benefits

• Medical, dental, vision, supplemental life insurance, long-term disability, and flexible spending account.
• 401(k) and Employee Stock Ownership Program with employer matching.
• Metro Tap Card and Metro-link reimbursement for on-site California employees.
• Career path opportunities.
• On-site yoga, Pilates, and gym for on-site California employees.
• UKG Wallet, providing access to pay before payday.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed