Claims Supervisor

Erie Insurance • Town of Henrietta, NY

6d • $88,693 - $141,678 • Onsite

About The Position

The Claims Supervisor oversees, trains, and monitors assigned claims adjusters and other claims personnel, and assists Claims Leadership with the oversight and handling of claims. This position supervises Liability Adjusters and Liability Specialists and works from an Erie Insurance claims office within the company's footprint. The successful candidate must live within a reasonable driving distance of a claims office; preference is given to candidates near the New York Branch Office.

The supervisor manages the operations of an assigned area, including personnel hiring, training, direction, performance assessment, discipline, and development. The role reviews claims and correspondence, advises adjusters, resolves coverage and other unusual questions within delegated authority, handles complaints and inquiries, and helps develop and evaluate claims procedures. It also supports the Claims Manager, may act on the manager's behalf, directs the handling of legal papers and outside counsel, and assists with trial preparation and proceedings. Other work may include reviewing reports and payments and negotiating with salvage auctions or yards.

The role contributes to projects and initiatives supporting business objectives and requires service on the Catastrophe Team. Catastrophe assignments may involve short-notice travel to other locations for periods exceeding two consecutive weeks. Regular, predictable attendance is essential; regular onsite presence may also be essential based on operational needs. PPE is required. Driving is occasional (less than 20%); computer use, manual keying, and data entry occur often (20–50%).

Requirements

• High school diploma or equivalent and six years of claims-related experience; or an associate degree and four years of claims-related experience; or a bachelor’s degree and two years of claims-related experience.
• Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
• Valid driver’s license.
• Ability to work from an Erie Insurance claims office within a reasonable driving distance of the candidate’s residence.
• Ability to serve on the Catastrophe Team and travel on short notice, potentially for more than two consecutive weeks.
• Ability to use required personal protective equipment.

Nice To Haves

• Experience using estimating software.
• Experience in a leadership role.
• Completion of the Associate in Claims (AIC) designation.
• Candidates near the New York Branch Office are strongly preferred.

Responsibilities

• Manage overall operations of the designated area of authority.
• Interview, hire, train, and direct personnel; conduct performance assessments, coordinate discipline, and oversee employee development.
• Review claims regularly in accordance with company policy, including adjuster files for coverage and adequate reserves; answer claims questions, provide services, and take action as needed.
• Review claim correspondence and counsel on further action.
• Resolve coverage and other unusual questions within designated authority and conduct related research.
• Maintain and apply working knowledge of adjusters’ files and statutory laws.
• Recommend and participate with the Claims Manager in developing and evaluating claims procedures.
• Handle claim complaints and inquiries.
• Assist the Claims Manager and act on the manager’s behalf as necessary.
• Receive and direct processing of legal papers served upon ERIE involving claims actions, and direct outside legal counsel activities as required.
• Assist in trial preparation and attend pre-trial functions and trials as necessary.
• Review reports, payments, and buyer information; negotiate with salvage auctions and salvage yards on behalf of the company when required.
• Contribute to projects, initiatives, teams, and other assignments supporting business strategy and operational outcomes.
• Serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks.
• Maintain regular and predictable attendance and meet onsite presence expectations where required.
• Use required personal protective equipment and perform occasional driving and frequent computer/data-entry work.

Benefits

• Premier health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning the first day of work.
• Low employee contributions to medical and prescription premiums; the company currently pays up to 97% of employees’ monthly premium costs.
• Traditional pension plan; full-time employees are vested after five years of service.
• 401(k) with up to a 4% company contribution match.
• Paid vacation, personal days, sick days, bereavement days, and parental leave.
• Tuition reimbursement for higher education and industry designations.
• Company-paid basic life insurance.
• Short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance.
• Fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts each year.
• Position may be eligible for an annual bonus payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED