Claims Supervisor

Erie Insurance•Jackson Township, OH

6d•$88,693 - $141,678•Onsite

About The Position

The Claims Supervisor manages the overall operations of an assigned area and supervises, trains, and monitors claims adjusters and other claims personnel. The role supports Claims Leadership with oversight and handling of claims and may act on behalf of the Claims Manager as needed. This is an onsite position based at the Canton or Columbus Branch Office, not a remote or work-from-home role. The incumbent must serve on the Catastrophe Team, which may require short-notice travel to other locations for periods exceeding two consecutive weeks.

Requirements

High school diploma or equivalent and six years of claims-related experience; or an associate degree and four years of claims-related experience; or a bachelor’s degree and two years of claims-related experience.
Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
Valid driver’s license.
Use of personal protective equipment (PPE) is required.
Driving is occasional, less than 20% of the time.
Manual keying, data entry, inputting information, and computer use are often required, 20–50% of the time.

Nice To Haves

Experience using estimating software.
Experience in a leadership role.
Completion of the Associate in Claims (AIC) designation.

Responsibilities

Manage the overall operations of the designated area of authority.
Interview, hire, train, and direct personnel; conduct performance assessments, coordinate discipline, and oversee employee development as needed.
Review claims regularly under company policy, including adjuster files for coverage and adequate reserves; answer claims questions, provide additional services, and take action as needed.
Review claim correspondence and advise on further action.
Resolve coverage and other unusual questions within designated authority and conduct related research.
Maintain and apply working knowledge of adjusters’ files and statutory laws.
Recommend and help the Claims Manager develop and evaluate claims procedures.
Handle claim complaints and inquiries.
Assist the Claims Manager and act on the manager’s behalf as necessary.
Receive and direct processing of legal papers served upon ERIE involving claims actions, and direct activities of outside legal counsel as required.
Assist with trial preparation and attend pre-trial functions and trials as necessary.
Review reports, payments, and buyer information; when required, negotiate with salvage auctions and salvage yards on behalf of the company.
Contribute to projects, initiatives, teams, and other assignments supporting business strategy, objectives, expectations, or operational outcomes.
Serve on the Catastrophe Team, including possible short-notice travel to other locations for periods exceeding two consecutive weeks.
Maintain regular and predictable attendance and, as required for the role, regular and predictable onsite presence.

Benefits

Premier health, prescription, dental, and vision benefits for employees and dependents, with coverage beginning the first day of work.
Low employee contributions to medical and prescription premiums; the company currently pays up to 97% of employees’ monthly premium costs.
Traditional pension plan; full-time employees are vested after five years of service.
401(k) with up to 4% contribution match, in addition to the pension.
Paid vacation, personal days, sick days, bereavement days, and parental leave.
Tuition reimbursement for higher education and industry designations.
Company-paid basic life insurance.
Short- and long-term disability insurance.
Orthodontic coverage for children and adults.
Adoption assistance.
Fertility and infertility coverage.
Well-being programs.
Paid volunteer hours for community service.
Dollar-for-dollar matching of charitable gifts each year.
Position may be eligible for an annual bonus payment.