Claims Supervisor

CRC Group • Flower Mound, TX

9d

About The Position

The Claims Team Lead oversees the daily operations of a claims unit, ensuring timely and accurate claims processing in compliance with company standards and regulatory requirements. The role manages team performance, provides guidance, resolves escalated claims issues, drives process improvements, and maintains customer satisfaction. The posting describes the role title as Claims Supervisor.

Requirements

• At least 5 years of claims experience within the insurance industry.
• At least 2 years in a supervisory or lead role.
• Proven experience managing and developing high-performing teams.
• Strong understanding of claims processes, regulations, and industry best practices.
• Adjuster license, as required by state regulations.
• Functional skills in claims analysis and processing; team leadership and performance management; customer service and conflict resolution; insurance regulations and compliance; process optimization and continuous improvement; data analysis and reporting; and proficiency in claims management systems and MS Office Suite.
• English language fluency is required.

Nice To Haves

• Bachelor’s degree in Business, Insurance, or a related field; equivalent work experience may be considered.
• Industry certification such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter).

Responsibilities

• Supervise and manage the claims team's daily workflow to meet goals and service standards.
• Review and approve complex or high-value claims, ensuring compliance with internal policies and external regulations.
• Coach, train, and provide regular feedback to claims representatives to improve their skills and performance.
• Monitor key performance indicators and report on team productivity, accuracy, and timelines.
• Resolve escalated claims disputes and customer concerns promptly.
• Collaborate with other departments to optimize claims processes and improve customer experience.
• Identify process improvements and recommend or implement efficiency initiatives.
• Ensure documentation and record-keeping meet compliance and audit requirements.

Benefits

• Eligible full-time teammates have access to medical, dental, vision, life, disability, and AD&D insurance.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Paid time off, including company holidays, vacation, and sick days.
• New parent leave.
• Eligible positions may qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed