Claims Supervisor

CorVel Corporation•Folsom, CA

8d•$73,345 - $113,247•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service standards are met in accordance with company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular, consistent attendance. This is a remote position. The supervisor oversees day-to-day claims operations, supports staff development and performance, ensures compliance with Workers’ Compensation laws and reporting requirements, and provides technical and jurisdictional guidance on complex claims matters. The position also involves client and employee communication, customer claim reviews and presentations, and possible overnight travel and meeting attendance when required. CorVel is a national provider of risk management solutions for the workers’ compensation, auto, health, and disability management industries. The company was founded in 1987, has been publicly traded on NASDAQ since 1991, and has more than 4,000 employees across the United States. The salary range is $73,345–$113,247, with pay varying based on factors such as location, skills, experience, qualifications, internal equity, and market conditions. A comprehensive benefits package is available to full-time regular employees.

Requirements

Bachelor’s degree or a combination of education and related experience.
Minimum of 5 years of claims handling experience.
Knowledge of Workers’ Compensation.
Maintain a current Workers’ Compensation claims license or certification throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Demonstrated public speaking skills.
Excellent written and verbal communication skills.
Ability to help team members develop knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including ability to use Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of the claims administration, case management, and cost containment solution as applicable to Workers’ Compensation.
Regular and consistent attendance.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruiting, interviewing, and onboarding staff, and ensure new staff become proficient in procedures and job functions.
Ensure staff comply with Workers’ Compensation laws and mandated regulatory reporting requirements.
Support team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions, subject to managerial approval.
Provide technical and jurisdictional guidance to claims staff on complex compensability, investigation, litigation, and service account instruction issues.
Act as a liaison by recommending and executing final resolutions for clients and employees regarding claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.