Claims Supervisor

CorVel Corporation•Franklin, TN

6d•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports, ensuring quality, productivity, and customer service criteria are met while following company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular and consistent attendance. This is a remote position. The supervisor oversees day-to-day claims staff operations, supports recruitment and onboarding, ensures compliance with Workers’ Compensation laws and reporting requirements, and develops team performance through training, coaching, and evaluations. The role also provides technical and jurisdictional guidance on complex claims matters, serves as a liaison for clients and employees, and participates in customer claim reviews and presentations. Overnight travel and meeting attendance may be required.

Requirements

Bachelor’s degree or a combination of education and related experience.
Minimum of 5 years’ claims handling experience.
Knowledge of Workers’ Compensation.
Maintain a current license or certification in Workers’ Compensation claims throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Demonstrated public speaking skills.
Excellent written and verbal communication skills.
Ability to help team members develop knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including ability to use Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of claims administration, case management, and cost containment solutions applicable to Workers’ Compensation.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruitment, interviewing, and onboarding, and ensure new staff become proficient in procedures and job functions.
Ensure staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements.
Improve team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions subject to managerial approval.
Provide technical and jurisdictional guidance on complex compensability, investigation, litigation, and service account instruction issues.
Recommend and execute final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.