Catastrophe Claims Supervisor

Shelter Mutual Insurance Company•Lexington, KY

About The Position

The Catastrophe Claims Supervisor coordinates and supervises personnel handling weather-related and catastrophe claims. The role monitors and reviews claim files to ensure appropriate handling of policy provisions, procedures, and legal obligations; assigns claims to independent adjusters and oversees their processing; and selects, trains, and develops supervised personnel. The supervisor maintains current knowledge of policy provisions, company procedures, and state claims laws, and is assigned responsibilities for supervising catastrophe response teams and operations. The role also supports compliance with innovation training and departmental tools.

Requirements

Superior oral and written leadership and communication skills.
Typically, insurance knowledge acquired through Shelter's Basic Claims Schools and successful completion of Associate of Claims coursework, or equivalent developmental training in another insurance environment.
Typically, at least three years of successful claims-adjusting experience, demonstrating superior organization, communication, and decision-making skills and thorough knowledge of claims procedures, insurance policies, and coverages.
Ability to comprehend and apply insurance policies, claims laws, and management reports.
Ability to acquire an adjuster license in states of operation, as required.
Must acquire and maintain an adjuster license in states of operation.
Ability to travel as required, potentially up to 30%.
Ability to perform essential job functions, with or without reasonable accommodation.

Nice To Haves

Completion of Associate in Claims coursework is preferred.
Thorough knowledge of insurance claims operations, particularly Shelter's policies and claims procedures, is strongly preferred.

Responsibilities

Coordinate and supervise personnel handling weather-related and catastrophe claims.
Monitor and review claim files to ensure proper handling of policy provisions, procedures, and legal obligations.
Assign claims to independent adjusters and oversee claim processing.
Select, train, and develop supervised personnel.
Maintain current knowledge of policy provisions, company procedures, and state laws governing claims.
Supervise catastrophe response teams and operations as assigned.
Support compliance with innovation training and departmental tools.
Travel as required, potentially up to 30%.