Claims Specialist (EAP)

Ecology Auto Parts•Cerritos, CA

8d•Onsite

About The Position

Ecology Auto Parts, Inc. is hiring a bilingual Commercial Transportation Claims & Subrogation Specialist to administer commercial automobile, trucking, transportation, and property damage claims across affiliated entities. The role manages claims from initial reporting through investigation, resolution, and closure, with an emphasis on assessing third-party liability, pursuing subrogation recoveries, negotiating settlements within delegated authority, and minimizing financial exposure. The specialist coordinates with insurance carriers, attorneys, drivers, repair facilities, and internal operations teams, and independently manages complex claims and competing priorities. This is a full-time, nonexempt, onsite position at the corporate office in Cerritos, California. The regular schedule is Monday through Friday, 0800–1630, with an unpaid meal period and paid rest periods. Additional hours, including overtime, may be required based on operational needs and will be compensated in accordance with applicable law. The role is primarily performed in a professional corporate office environment; occasional local travel to company locations may be required. Settlement negotiations and financial commitments must remain within established company authorization limits. The anticipated pay range is $25.00–$33.00 per hour, depending on qualifications and experience, subject to final company approval. The company offers medical, dental, and vision insurance, a 401(k) plan with employer matching, paid time off, and life insurance, subject to plan terms. Ecology Auto Parts, Inc. states its commitment to equal employment opportunity and a workplace of respect, diversity, equity, inclusion, and belonging, and provides for accommodation of disability-related or other specific needs.

Requirements

At least two years of direct, hands-on experience handling commercial liability insurance claims.
Demonstrated experience identifying, pursuing, negotiating, and resolving subrogation claims.
Professional fluency in English and Spanish, including communicating complex insurance and claims-related matters verbally and in writing.
Strong knowledge of claims investigation, liability assessment, comparative negligence, and property damage evaluation.
Ability to prepare effective subrogation demand packages and negotiate claim settlements.
Proficiency with Microsoft Office Suite, electronic claims management systems, and documentation tracking.
Strong analytical, investigative, organizational, negotiation, and communication skills.
Ability to independently manage competing priorities, maintain confidentiality, and meet time-sensitive deadlines.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to review detailed electronic and printed information.
Ability to occasionally lift or move items weighing up to 25 pounds.

Nice To Haves

Direct experience handling commercial trucking, transportation, fleet, or commercial automobile liability claims.
Familiarity with California commercial automobile insurance practices and bodily injury/physical damage claims.
Experience coordinating with insurance carriers, third-party administrators, attorneys, and fleet operations.
Advanced Microsoft Excel proficiency and experience with electronic claims diary and recovery tracking systems.
Relevant insurance, claims, risk management, or subrogation certifications.

Responsibilities

Manage commercial automobile, trucking, transportation, and property damage claims from initial intake through investigation, resolution, and closure.
Investigate accidents and incidents by reviewing police reports, driver statements, witness accounts, photographs, repair estimates, and supporting documentation.
Evaluate liability, comparative negligence, damages, and potential recovery opportunities.
Maintain accurate claims records, supporting documentation, correspondence, and follow-up schedules.
Monitor claim developments, outstanding documentation, and resolution deadlines.
Identify and pursue subrogation opportunities involving third-party negligence or responsibility.
Prepare subrogation demand packages supported by liability evidence, damage assessments, and applicable documentation.
Communicate and negotiate with third-party insurance carriers, adjusters, and authorized representatives to maximize recoveries.
Track outstanding demands, disputed claims, settlements, and recovery payments.
Recommend recovery strategies, escalation, or resolution based on claim value, available evidence, and applicable requirements.
Serve as a primary contact for insurance adjusters, carriers, attorneys, drivers, repair facilities, and internal fleet operations.
Coordinate claims-related documentation and communications across affiliated business entities.
Support claims audits, litigation-related documentation requests, and authorized settlement activities.
Maintain compliance with applicable California insurance requirements, company procedures, confidentiality standards, and documentation protocols.
Identify significant claims exposure, disputed liability, and matters requiring management or legal review.
Maintain electronic claims files, diary systems, recovery tracking, and accurate claim-status records.
Prepare reports concerning claims activity, outstanding liabilities, subrogation recoveries, and settlement outcomes.
Identify recurring claim trends and recommend improvements to claims handling, recovery procedures, and operational efficiency.
Independently prioritize assigned claims and meet critical investigation, reporting, and recovery deadlines.
Perform other related duties consistent with claims administration and subrogation responsibilities.
Accurately record hours worked and comply with company timekeeping, meal-period, rest-period, and overtime procedures.