Claims Specialist

CLEARWATER EXPRESS WASH LLC•Montgomery, TX

9d•$20 - $24•Onsite

About The Position

BlueWave Express Car Wash is seeking a detail-oriented, customer-focused Claims Specialist to support the investigation, resolution, and administration of guest claims. The position manages vehicle damage and customer incident claims from initial intake through final resolution, using strong investigative skills, clear communication, attention to detail, and fact-based decision-making while maintaining a positive customer experience. The role is based in the office at BlueWave Express Car Wash HQ in Montgomery, Texas. Regular hours are Monday through Friday, 8:30 a.m. to 5:30 p.m.; an occasional half-day Saturday may be required. The offered salary range is $20.00 to $24.00 per hour.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills.
Excellent organizational and time management abilities.
Ability to review and analyze evidence objectively.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
Ability to handle sensitive situations professionally while maintaining a customer-service mindset.

Nice To Haves

Associate or bachelor's degree.
At least 2 years of claims handling, customer service, insurance, risk management, or related experience.
Experience working with claim management, CRM, or incident reporting systems.
Experience successfully managing verbal communication with guests.
Knowledge of vehicle damage assessment and repair estimating.
Experience reviewing surveillance or operational footage.
Understanding of liability investigations and claim resolution processes.
Ability to work independently and manage multiple claims simultaneously.

Responsibilities

Receive, review, and process customer claims related to vehicle damage and wash incidents.
Investigate claims by reviewing incident reports, photographs, video footage, repair estimates, and supporting documentation.
Communicate professionally with store leadership, guests, repair facilities, insurance carriers, attorneys, and internal stakeholders.
Document claim activity and maintain accurate records in company systems.
Coordinate inspections, estimate reviews, repair approvals, and payment processing.
Create and send claim determination letters, settlement communications, and denial notices when appropriate, using email, text, and live phone calls.
Track claim status and ensure timely follow-up with all involved parties.
Identify trends and recurring issues and recommend ways to reduce exposure to future claims.
Collaborate with site managers and operations teams to gather facts and support investigations.
Ensure compliance with company policies, procedures, and applicable regulations.