Claims Specialist
GEICO•Fredericksburg, VA
•Hybrid
About The Position
GEICO is hiring a Claims Service Specialist for its Fredericksburg, Virginia office. The role supports policyholders after an accident by collecting accident facts and statements, investigating claim details, and helping move claims forward. The company provides paid, industry-leading training to prepare employees for the claims process. Training is 100% in-office for 6–9 months; after training, the position is hybrid, with four days per week in the office and one day working from home.
Requirements
- Experience providing outstanding customer service by demonstrating expertise, fostering trust, and increasing customer satisfaction.
- Solid computer multitasking skills.
- Ability to communicate effectively verbally and in writing, and willingness to develop these abilities.
- Ability to work comfortably in a fast-paced, high-volume call center environment.
- High school diploma or equivalent.
- Eagerness to learn new skills and openness to different career paths.
Nice To Haves
- Associate degree or higher.
- Active adjusters insurance license.
Responsibilities
- Collect facts about accidents.
- Investigate claim details.
- Collect statements from involved parties.
- Support policyholders through the claims process with patience, attention to detail, and a focus on helping them get back on the road.
Benefits
- Paid, industry-leading training.
- Personalized development programs.
- Mentorship.
- Certification assistance.
- Competitive pay and benefits.
- Flexibility to support well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
