Claims Specialist

Parker Management•Savannah, GA

About The Position

Parker's is seeking a detail-oriented, customer-focused Claims Specialist to administer workers' compensation, general liability, auto liability, property, unemployment, and other insurance claims from initial reporting through resolution. The role investigates claims, maintains accurate records, communicates with stakeholders, and supports efforts to protect employees, customers, assets, and financial interests while minimizing organizational risk. The Claims Specialist works closely with the Risk Manager, Human Resources, Operations, Legal, and insurance partners. The position manages the claim lifecycle, including carrier notifications, investigations, employee support, return-to-work coordination, case monitoring, claim trend analysis, and preparation of reports and recommendations. It also administers unemployment claims and may represent Parker's in appeals, hearings, mediations, and related proceedings. The role collaborates with internal and external partners on claim reviews, reserves, settlements, and resolution strategies; maintains confidentiality and legal compliance; and supports operational improvement and audit readiness.

Requirements

Bachelor's degree, or an equivalent combination of education and professional experience.
Experience preparing reports, claim documentation, and written correspondence.
Exceptional analytical, investigative, and critical-thinking skills, including the ability to interpret data, identify trends, and prepare and present findings to leadership.
Strong attention to detail and commitment to accuracy.
Excellent verbal, written, and interpersonal communication skills, including the ability to build relationships and resolve conflict professionally.
Excellent organizational and time-management skills, with the ability to manage multiple priorities independently.
Ability to research laws, regulations, policies, and claim documentation to support informed decision-making.
Knowledge of workers' compensation, unemployment, general liability claims, risk management, and applicable federal and state regulations.
Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint), Google Workspace, and claims management systems.

Nice To Haves

Two or more years of experience administering workers' compensation, general liability, unemployment, property, auto liability, or related insurance claims.
Experience in retail, hospitality, convenience store, or multi-location operations.
Experience with claims management systems and risk management software.

Responsibilities

Manage assigned claims across workers' compensation, general liability, auto liability, property, unemployment, and other insurance lines.
Coordinate claims from incident reporting through closure and notify insurance carriers of new claims.
Serve as the primary point of contact throughout the claims process.
Assist injured employees, including coordinating return-to-work efforts with managers, medical providers, and Human Resources.
Schedule appointments, obtain medical updates, and monitor case progress.
Follow up with adjusters, medical providers, attorneys, employees, customers, supervisors, and leadership to facilitate timely resolution.
Investigate claims by collecting evidence, interviewing involved parties, reviewing documentation, and maintaining complete, accurate, compliant records.
Analyze claim trends, exposures, and recurring incidents and recommend strategies to reduce risk, control costs, and improve workplace safety.
Prepare investigative summaries, reports, recommendations, injury-related reports, and management summaries.
Prepare and defend unemployment claims by researching regulations, compiling supporting documentation, and developing responses.
Represent Parker's in unemployment appeal hearings, telephone hearings, mediations, and other proceedings as assigned.
Organize unemployment case files, prepare witnesses, present supporting documentation, and communicate the company's position.
Communicate with Operations and Human Resources to obtain information supporting unemployment claim decisions.
Partner with the Risk Manager, General Counsel, Human Resources, Operations, carriers, third-party administrators, and external counsel on claim outcomes.
Assist with claim reviews, reserve evaluations, settlement discussions, and resolution strategies.
Identify potential legal issues, including EEOC matters, wrongful termination concerns, and litigation exposure, and communicate findings to appropriate leadership.
Ensure compliance with applicable federal, state, and local laws governing workers' compensation, unemployment, liability claims, and insurance reporting.
Maintain confidentiality of sensitive employee, customer, and company information.
Maintain organized claim files and use claims data and trend analysis to improve processes, reduce risk, and support audit readiness.
Support departmental projects and continuous improvement efforts.
Perform other duties as assigned.