Claims Specialist (EAP)

Ecology Auto Parts, Inc. • Cerritos, CA

8d • $25 - $33 • Onsite

About The Position

Ecology Auto Parts, Inc. is seeking an experienced, bilingual Commercial Transportation Claims & Subrogation Specialist to administer commercial automobile, trucking, transportation, and property damage claims across affiliated entities. The role manages claims from initial reporting through investigation, resolution, and closure, with an emphasis on identifying third-party liability, pursuing subrogation recoveries, negotiating settlements within delegated authority, and minimizing financial exposure.

The position is based onsite at the Corporate Office in Cerritos, California. It is full-time and nonexempt, with a Monday-through-Friday schedule of 0800–1630, including an unpaid, duty-free meal period and paid rest periods. Additional hours, including overtime, may be required based on operational needs and will be compensated in accordance with applicable law. Occasional local travel to company locations may be required. The role operates primarily in a professional corporate office environment.

The employee coordinates with insurance carriers, attorneys, drivers, repair facilities, and internal operational teams; maintains accurate electronic claims files and recovery records; and prepares claims and recovery reports. Settlement negotiations, claim resolutions, and financial commitments must remain within established company authorization limits. The employee must accurately record hours worked and comply with company timekeeping, meal-period, rest-period, and overtime procedures. Compensation is $25.00–$33.00 per hour, depending on qualifications and experience, subject to final company approval. The position is eligible for overtime compensation. Benefits include medical, dental, and vision insurance, a 401(k) plan with employer matching, paid time off, and life insurance coverage, subject to applicable plan terms.

Requirements

• Minimum two years of direct, hands-on experience handling commercial liability insurance claims.
• Demonstrated experience identifying, pursuing, negotiating, and resolving subrogation claims.
• Professional fluency in English and Spanish, including communicating complex insurance and claims-related matters verbally and in writing.
• Strong knowledge of claims investigation, liability assessment, comparative negligence, and property damage evaluation.
• Demonstrated ability to prepare effective subrogation demand packages and negotiate claim settlements.
• Proficiency with Microsoft Office Suite, electronic claims management systems, and documentation tracking.
• Strong analytical, investigative, organizational, negotiation, and communication skills.
• Ability to independently manage competing priorities, maintain confidentiality, and meet time-sensitive deadlines.
• Ability to review detailed electronic and printed information and perform the essential functions of the position with or without reasonable accommodation.
• Ability to regularly sit, use a computer and standard office equipment, and communicate verbally and in writing; occasionally stand, walk, bend, reach, and lift or move items weighing up to 25 pounds.
• Accurately record all hours worked and comply with company timekeeping, meal-period, rest-period, and overtime procedures.

Nice To Haves

• Direct experience handling commercial trucking, transportation, fleet, or commercial automobile liability claims.
• Familiarity with California commercial automobile insurance practices and bodily injury/physical damage claims.
• Experience coordinating with insurance carriers, third-party administrators, attorneys, and fleet operations.
• Advanced Microsoft Excel proficiency and experience with electronic claims diary and recovery tracking systems.
• Relevant insurance, claims, risk management, or subrogation certifications.

Responsibilities

• Manage commercial automobile, trucking, transportation, and property damage claims from initial intake through investigation, resolution, and closure.
• Investigate accidents and incidents using police reports, driver statements, witness accounts, photographs, repair estimates, and supporting documentation.
• Evaluate liability, comparative negligence, damages, and potential recovery opportunities.
• Maintain accurate claims records, supporting documentation, correspondence, and follow-up schedules.
• Monitor claim developments, outstanding documentation, and resolution deadlines.
• Identify and pursue subrogation opportunities involving third-party negligence or responsibility.
• Prepare subrogation demand packages supported by liability evidence, damage assessments, and applicable documentation.
• Communicate and negotiate with third-party insurance carriers, adjusters, and authorized representatives to maximize recoveries.
• Track outstanding demands, disputed claims, settlements, and recovery payments.
• Recommend recovery strategies, escalation, or resolution based on claim value, available evidence, and applicable requirements.
• Serve as a primary contact for insurance adjusters, carriers, attorneys, drivers, repair facilities, and internal fleet operations.
• Coordinate claims-related documentation and communications across affiliated business entities.
• Support claims audits, litigation-related documentation requests, and authorized settlement activities.
• Maintain compliance with applicable California insurance requirements, company procedures, confidentiality standards, and documentation protocols.
• Identify significant claims exposure, disputed liability, and matters requiring management or legal review.
• Maintain electronic claims files, diary systems, recovery tracking, and accurate claim-status records.
• Prepare reports concerning claims activity, outstanding liabilities, subrogation recoveries, and settlement outcomes.
• Identify recurring claim trends and recommend improvements to claims handling, recovery procedures, and operational efficiency.
• Independently prioritize assigned claims and meet critical investigation, reporting, and recovery deadlines.
• Perform other related duties consistent with the position's claims administration and subrogation responsibilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with employer matching
• Paid time off
• Life insurance coverage
• Overtime compensation in accordance with applicable federal and California wage-and-hour laws

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed