Claims Manager, General Liability Team

Markel • Alpharetta, GA

3d • $97,520 - $167,640 • Hybrid

About The Position

This position will be responsible for managing a team of Claims Examiners handling a wide variety of general liability claims. This position will report to the Senior Director of General Liability claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Requirements

• Bachelor’s degree or equivalent work experience
• Must have or be eligible to receive claims adjuster license
• Minimum of 10 years of claims handling and claims management experience or equivalent combination of education and experience
• Excellent written and oral communication skills
• Strong analytical and problem-solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

• JD, advanced degree, or focused technical degree a plus

Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Direct and monitor assignments of new loss activity for claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling examiner
• Make recommendations concerning reserve changes to Senior Director or Senior Management
• Participate in review and discussion of loss activity in the general liability book with interested stakeholders (Underwriting, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assess and evaluate individual examiners and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders, including Underwriting and Actuarial
• Promote and enhance strong relationships with internal and external customers and partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required

Benefits

• competitive benefit programs
• multiple health, dental and vision insurance plan options
• optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO
• corporate holidays
• floating holidays
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager