General Liability Litigated Claims Manager
About The Position
The General Liability Litigated Claims Manager leads and improves Publix’s general liability and fleet claim processes for litigated and higher-exposure non-litigated claims. The role manages the performance and results of supervisors and claims-handling teams, including Senior Consultants and Consultants, and oversees expenditures for litigated and higher-value non-litigated attorney-represented claims. The manager is responsible for day-to-day operations and financial performance, evaluating and approving settlements above supervisors’ authority, and ensuring reserves are completed accurately and on time. The role also develops and maintains standardized claims-handling protocols, quality assurance criteria, and KPIs; monitors performance against them; aligns the unit with corporate strategy; and intermittently attends mediations or trials to assess associate and outside counsel performance.
Requirements
- Bachelor’s degree in any discipline or equivalent experience.
- Seven years of general liability claims-handling experience, including two years of supervisory experience.
- Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses for all states in which Publix operates.
- Basic proficiency with Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- Bachelor’s degree in business or a risk-management-related discipline, or a master’s degree in any discipline.
- Ten years of general liability claims-handling experience, including five years of supervisory experience.
- CCLA, SCLA, CPCU, or ARM designation.
- Active Florida All Lines Adjuster License.
Responsibilities
- Manage a team of litigated claims supervisors and the day-to-day operations and financial performance for attorney-represented litigated and some higher-value non-litigated claims.
- Evaluate and approve attorney-represented claim and litigated case settlements above the claims supervisors’ level of authority.
- Ensure the reserving process is completed timely and accurately, with files reserved according to probable outcome.
- Develop, implement, and maintain standardized claims-handling protocols, quality assurance criteria, and KPIs.
- Monitor associate and unit performance against established criteria and KPIs.
- Ensure the General Liability Litigated unit is aligned with corporate strategy.
- Intermittently attend mediations or trials to monitor and analyze associate and outside counsel performance and effectiveness.
- Oversee expenditures and improve work processes for litigated and higher-value non-litigated attorney-represented general liability and fleet claims.
Benefits
- Year-end bonus equal to one month’s extra pay, prorated in the first year, for associates employed through the bonus check’s issue date.
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
- Opportunity to purchase additional shares of Publix privately held stock.
- 401(k) retirement savings plan.
- Group health, dental, and vision plans.
- Paid Time Off.
- Paid Parental Leave.
- Short- and long-term disability insurance.
- Tuition reimbursement.
- Free hot lunches at facilities with a cafeteria.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
