Claims Investigator - Part Time

Command Investigations, LLC•Savannah, TN

4d•$23 - $30

About The Position

Command Investigations LLC is seeking a part-time Insurance Claims Investigator with at least one year of relevant investigative experience. The role involves conducting field investigations for insurance claims, gathering evidence, interviewing involved parties, documenting findings, and preparing detailed reports for client review. Assignments may include workers’ compensation, general liability, auto, and property claims, and may require travel across multiple states. Casework will be anywhere within two hours of the job listing location. Investigators submit daily progress updates, manage their time to meet client billable-hour expectations, and produce professional statements, investigative summaries, and client-ready reports. Field duties may include scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research. Investigators must operate safely while driving and adapt to variable schedules, including nights and weekends when required. The role requires the employee to supply personal equipment, including recording equipment, and to maintain a reliable, insured vehicle.

Requirements

At least one year of field investigations experience, including face-to-face recorded statements and report writing.
A minimum of 1–3 years of claims, SIU, or adjusting experience; other related experience should be noted on the application.
An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
Strong report-writing skills and typing speed of 50+ WPM with accuracy and attention to detail.
Understanding of investigative processes, insurance law, and claim procedures.
Strong computer skills, including Microsoft Word and Outlook, and ability to use web-based systems and troubleshoot basic technical issues.
Excellent written and verbal communication skills; English speaking is required.
Ability to read well and follow detailed directions.
Strong interpersonal, organizational, multitasking, customer service, time-management, and judgment skills.
Ability to work independently, stay motivated and accountable, adapt, and maintain professionalism in sensitive situations.
Valid state investigator license, eligibility for licensure in surrounding states, or ability to obtain a license upon hiring.
Ability to travel across multiple states as needed for case assignments.
Reliable, fuel-efficient personally owned vehicle and required insurance coverage.
Supply required personal equipment, including a camera and digital recorder; equipment specifications or minimum standards may apply.
Complete a Command Investigations, LLC employment application and any required pre-employment tasks.

Nice To Haves

Prior experience with multi-line investigations.
Residence within a 30-mile radius of the posted location.
Flexibility to work overtime and willingness to work the required schedule.
Multilingual ability.
Measuring tools and safety equipment.

Responsibilities

Conduct investigations related to workers’ compensation, general liability, auto, and property insurance claims.
Gather evidence, interview involved parties, and document investigative findings.
Conduct complex field investigations involving multiple claim types.
Submit daily updates summarizing progress and observations.
Manage time effectively to meet client billable-hour expectations.
Write detailed, professional statements and investigative summaries.
Prepare clear, client-ready reports that meet Command’s quality standards.
Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
Operate safely and remain alert while driving during field assignments.
Organize casework and schedules independently while providing customer service.