Claims Investigator - Part Time

Command Investigations, LLC•Phoenix, AZ

118d•$23 - $30

About The Position

Command Investigations LLC is hiring a part-time Insurance Claims Investigator to conduct field investigations involving workers’ compensation, general liability, auto, and property claims. The investigator gathers evidence, interviews involved parties, documents findings, and prepares detailed reports for client review. The role requires independent casework management, professional communication, attention to detail, and safe travel to field assignments. Casework may be located up to two hours from the posted job location, and travel across multiple states may be required.

Requirements

At least one year of field investigations experience, including face-to-face recorded statements and report writing.
A minimum of 1–3 years of claims, SIU, or adjusting experience; other related experience should be indicated on the application.
An associate’s or bachelor’s degree in Criminal Justice or a related field.
Strong report-writing skills and typing speed of 50+ WPM with accuracy and attention to detail.
Understanding of investigative processes, insurance law, and claim procedures.
Strong computer skills, including working knowledge of Microsoft Word and Outlook and the ability to use web-based systems and troubleshoot basic technical issues.
Excellent written and verbal communication skills and strong reading skills, including the ability to follow detailed directions.
Ability to work independently, organize casework and schedules, and demonstrate customer service, interpersonal, organizational, and multitasking skills.
Flexibility, effective time management, self-motivation, accountability, sound judgment, and professionalism in sensitive situations.
Ability to adapt to variable schedules, including nights and weekends when required, and willingness to work overtime.
A valid state investigator license, eligibility for licensure in surrounding states, or ability to obtain the license upon hire.
A reliable, fuel-efficient personally owned vehicle and required insurance coverage.
Ability to provide required equipment, including a camera and digital recorder.
English speaking ability.
Completion of a Command Investigations, LLC employment application and any required pre-employment tasks.

Nice To Haves

Prior SIU experience.
Prior experience with multi-line investigations.
Residence within a 30-mile radius of the posted location.
Multilingual ability.
Measuring tools and safety equipment.

Responsibilities

Conduct complex field investigations involving multiple claim types, including workers’ compensation, general liability, auto, and property cases.
Gather evidence, interview involved parties, and document investigative findings.
Submit daily updates summarizing progress and observations.
Manage time effectively to meet client billable-hour expectations.
Write detailed, professional statements and investigative summaries.
Prepare clear, client-ready reports that meet Command’s quality standards.
Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
Operate safely and remain alert while driving during field assignments.
Organize casework and schedules independently while providing customer service.
Travel across multiple states as needed to complete case assignments.