Claims Client Services Representative - Neurodiversity Hiring Initiative

Specialisterne • Mississauga, ON

69d • Hybrid

About The Position

Specialisterne is recruiting for a Claims Client Services Representative position as part of a Neurodiversity Hiring Initiative in partnership with Co-operators. Co-operators is a leading Canadian financial services co-operative offering multi-line insurance and investment products. This role involves providing exceptional client service, responding to insureds' losses, determining the cause of loss, collecting claims details, setting up rentals or tows, and informing clients about next steps. The position also requires responding to client inquiries, counseling them on claim reporting options, identifying claim scenarios needing further investigation, and escalating as required. Additionally, the role involves offering feedback to leadership on process efficiencies to enhance the client experience. Employees hired through Specialisterne will receive support from a Specialisterne Workplace Support Specialist for their first twelve weeks on the job. This role operates in a contact centre environment requiring high concentration and involves communicating with and supporting emotional clients. Motivating aspects include training and development opportunities, flexible work options, paid time off, holistic well-being programs, paid volunteer days, and a comprehensive total rewards package.

Requirements

• Must have experienced barriers getting and/or maintaining meaningful employment and identify with one of the following: Autism (including Asperger’s and PDD-NOS), Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD), Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia), Intellectual Disability, Obsessive Compulsive Disorder (OCD), Tourette Syndrome.
• High School Diploma
• Sound knowledge of client service principles.
• Obtained or are willing to work towards provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
• Intermediate skill level with the Microsoft Suite of applications.

Nice To Haves

• Post-secondary diploma in Insurance.
• Contact centre experience.
• Basic understanding of claims concepts and practices for auto and property insurance coverage.
• One year of customer service experience.
• Experience working in a call center environment.

Responsibilities

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
• Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps.
• Responding to client inquiries and counseling them on the different options available in reporting their claims.
• Identifying claim scenarios that require further investigation and escalating as required.
• Offering feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED