Claims Appraiser - Auto Estimatics
About The Position
The Claims Appraiser – Auto Estimatics works with customers, repair shops, and claim handlers to assess vehicle damage and prepare initial and supplemental repair estimates. The role may be a first point of contact for insureds, explaining coverage, estimating damage, and guiding them through the claims process while providing customer service. This is a remote-field position, combining virtual estimates from home with in-person appointments at body shops and with customers using a mobile office or vehicle. The position is based in Queens, New York, and candidates should live within a commutable distance of the territory. Work outside the assigned territory may be needed based on business needs. Hours of operation may change, and employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours.
Requirements
- Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
- Physical agility to stoop, bend, and perform some lifting to evaluate vehicle damage and create estimates.
- Valid driver's license; driving is an essential function of the job.
- Successful completion of required training, applicable proficiency requirements, licensing exams, Motor Vehicle Record checks, and background checks.
Nice To Haves
- Motor Vehicle Physical Damage Appraiser License.
- Knowledge of CCC One and/or Mitchell.
- I-CAR Platinum Certification.
Responsibilities
- Collect vehicle information from repair shops or customers.
- Complete initial and supplemental estimates using photos or in-person inspections.
- Use automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting vehicle reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation issues.
- Answer inbound calls and make outbound calls to customers and repair shops.
- Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
- Explain coverage, estimate vehicle damage, and help insureds navigate the claims process.
- Interact professionally with parties who may express strong emotions or concerns about inspections or claim resolutions.
Benefits
- Potential yearly incentive pay up to 15% of base salary.
- Annual raise and bonus eligibility.
- Health and wellbeing programs; State Farm pays most of the healthcare premium, with multiple medical plan options.
- Vision, dental, telemedicine, and access to 24/7 mental health professionals.
- Educational benefits, including training programs and tuition assistance.
- Employee resource groups and mentoring.
- Fertility, IVF, and adoption assistance.
- College coaching, national discount programs, financial workshops, and free financial coaching.
- Time off, initially up to 20 days annually, plus parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
