Claims Appraiser - Auto Estimatics

State Farm • Wichita, KS

12d • Remote

About The Position

State Farm is hiring a Claims Appraiser specializing in auto estimating. The role involves collecting vehicle information from repair shops or customers and preparing initial and supplemental repair estimates using photos or in-person inspections. The appraiser may be the first point of contact for insured customers, explaining coverage, estimating vehicle damage, and guiding them through the claims process while providing customer service. The position is remote-field: employees work from home on virtual estimates and use a mobile office or vehicle for appointments with body shops and customers. The role is located in Wichita, Kansas, and competitive candidates should live within commuting distance of the territory. Employees may be asked to work outside their assigned territory based on business needs. Work shifts may be flexible, and overtime or irregular hours may be required. The position requires successful completion of applicable training, proficiency requirements, licensing exams, motor vehicle record checks, and background checks.

Requirements

• Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
• Excellent customer service, critical-thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multitask across technical platforms.
• Accountability and resourcefulness.
• Physical agility to stoop, bend, and do some lifting to evaluate vehicle damage and create repair estimates.
• Valid driver's license; driving is an essential function of the job.
• Must successfully complete required training, applicable proficiency requirements and licensing exams, and relevant MVR and background checks.

Nice To Haves

• Motor Vehicle Physical Damage Appraiser License.
• Knowledge of CCC One and/or Mitchell.
• I-CAR Platinum Certification.

Responsibilities

• Collect vehicle information from repair shops or customers.
• Prepare initial and supplemental repair estimates using photos or in-person inspections.
• Meet with insured customers, explain coverage, estimate vehicle damage, and help them through the claims process.
• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability.
• Evaluate bid content, photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers and repair shops.
• Provide customer service throughout the claims process and respond promptly and professionally to inquiries and concerns.
• Occasionally interact with people expressing strong emotions or concerns about inspections or claim resolutions.

Benefits

• Potential annual incentive pay up to 15% of base salary.
• Annual raise and bonus eligibility.
• Health insurance options, with State Farm paying most of the healthcare premium; medical plans include 100% coverage for in-network preventive care.
• Vision insurance.
• Dental insurance.
• Telemedicine and access to 24/7 mental health professionals.
• Educational benefits, industry training programs, and tuition assistance.
• Fertility, IVF, and adoption assistance.
• National discount programs.
• Paid time off, initially up to 20 days annually.
• Parental leave.
• Paid holidays.
• Celebration day.
• Life leave (40 hours per year).
• Bereavement leave.
• Community service and education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary.
• Free financial advisors and financial coaching.
• Employee resource groups and mentoring.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed