Claims Appraiser - Auto Estimatics

State Farm•Edison, NJ

12d•Remote

About The Position

State Farm is hiring an Auto Estimator to collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections. The role may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and guiding customers through the claims process while providing service. This is a remote-field position that alternates between virtual estimates from home and in-person appointments at body shops and with customers using a mobile office or vehicle. The position is located in Edison, New Jersey; candidates should live within commuting distance of the territory. Work outside the assigned territory may be required based on business needs. The work week is based on 38 hours and 45 minutes, with flexible shifts and possible overtime or irregular hours. Employees must complete required training and applicable proficiency and licensing exams, along with required motor vehicle record and background checks. Compensation is based on skills, background, and experience. Potential starting salary is $78,862.06–$102,500 annually, with potential yearly incentive pay of up to 15% of base salary.

Requirements

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
Excellent customer service, critical thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates.
Valid driver's license; driving is an essential function of the job.
Successfully complete required training, applicable proficiency and licensing exams, motor vehicle record checks, and background checks.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates through photos or in-person inspections.
Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
May interact with people expressing strong emotions or concerns about inspections or claim resolutions.

Benefits

Annual raise and bonus eligibility.
Health and wellbeing programs; State Farm pays most of the healthcare premium.
Medical plan options, including a high-deductible plan, with 100% coverage for in-network preventative care.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Educational benefits, industry training programs, tuition assistance, employee resource groups, and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and free financial coaching.
Generous time-off policies, with the opportunity to initially earn up to 20 days annually.
Parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Free financial advisors for retirement planning.
401(k) plan with company contributions of up to 7% of salary.