Claims Appraiser - Auto Estimatics

State Farm•Philipsburg, PA

12d•Hybrid

About The Position

As an Auto Estimator at State Farm, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in person. You may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and helping them through the claims process while providing Remarkable® service. This is a remote-field position. You will work from home to perform virtual estimates and use a mobile office or vehicle for in-person appointments with body shops and customers. The position is located in Phillipsburg, Pennsylvania, and competitive candidates should live within commuting distance of the territory. You may be asked to work outside your assigned territory based on business needs. Hours of operation may change based on business needs. Employees must be able and willing to work flexible shifts and may be asked to work overtime or irregular hours. Employees must successfully complete required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and background checks required by applicable states. Candidates who have previously taken a State Farm pre-employment assessment may be asked to complete additional testing.

Requirements

Experience in auto collision repair, auto damage estimating, and/or as an auto insurance appraiser.
Excellent customer service, critical-thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility to stoop, bend, and do some lifting to evaluate vehicle damage and create repair estimates.
Valid driver's license; driving is an essential job function.
Ability and willingness to work flexible shifts and, as needed, overtime or irregular hours.
Successful completion of required training, applicable proficiency and licensing exams, Motor Vehicle Record checks, and state-required background checks.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
Meet with insureds, explain coverage, estimate vehicle damage, and help them through the claims process.
Interact professionally with people who may express strong emotions or concerns about inspections or claim resolutions.

Benefits

Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus eligibility.
Health and wellbeing programs; State Farm pays most of the healthcare premium and offers multiple healthcare plan options.
Vision, dental, telemedicine, and 24/7 mental health professional access.
Educational benefits, industry training programs, tuition assistance, employee resource groups, and mentoring.
Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
Time-off policies, initially up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
State Farm Federal Credit Union savings and financing options.