Claims Appraiser - Auto Estimatics
About The Position
State Farm is hiring a Claims Appraiser to assess auto damage and support customers and repair shops through the claims process. The role involves gathering vehicle information and preparing initial and supplemental estimates, using photos or in-person inspections. The appraiser may be a customer’s first point of contact, explaining coverage, evaluating damage, and providing service throughout the claim. This is a remote-field position based in the Portland, Oregon territory. Work alternates between virtual estimates from home and in-person appointments with body shops and customers using a mobile office or vehicle. Candidates should live within commuting distance of the territory and may be asked to work outside it based on business needs. Work shifts may be flexible or irregular, and overtime may be required. State Farm’s stated standard work week is 38 hours and 45 minutes.
Requirements
- Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
- Physical agility to stoop, bend, and perform some lifting to evaluate vehicle damage and create repair estimates.
- Valid driver's license.
- Successfully complete required training, applicable proficiency requirements and licensing exams, and required motor vehicle record and background checks.
Nice To Haves
- Motor Vehicle Physical Damage Appraiser License.
- Knowledge of CCC One and/or Mitchell.
- I-CAR Platinum Certification.
Responsibilities
- Collect vehicle information from repair shops or customers.
- Complete initial and supplemental repair estimates using photos or in-person inspections.
- Meet with insured customers, explain coverage, estimate vehicle damage, and help them navigate the claims process.
- Use automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting vehicle reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation issues.
- Answer inbound calls and make outbound calls to customers and repair shops.
- Provide customer service throughout the claims process and promptly and professionally address inquiries and concerns.
- Interact as needed with people expressing strong emotions or concerns about inspections or claim resolutions.
Benefits
- Potential annual incentive pay up to 15% of base salary.
- Annual raise and bonus eligibility.
- Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple medical plan options.
- Vision, dental, telemedicine, and access to 24/7 mental health professionals.
- Educational benefits, industry training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
- Generous time-off policies, with the opportunity to initially earn up to 20 days annually.
- Parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
