Claims Appraiser - Auto Estimatics

State Farm•City of Troy, NY

12d•Hybrid

About The Position

State Farm is hiring an Auto Estimator to collect vehicle information from repair shops or customers and complete initial and supplemental estimates from photos or in person. The appraiser may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and guiding customers through the claims process while providing service. The role uses automated estimating systems, provides technical support to claim handlers, evaluates vehicle damage and repair documentation, and communicates with customers and repair shops. This is a remote-field position based in the Troy, New York territory. The employee works from home on virtual estimates and uses a mobile office or vehicle for in-person appointments with body shops and customers. Candidates should live within commuting distance of the territory and may be asked to work outside it based on business needs. Work shifts may be flexible, and overtime or irregular hours may be requested. The role requires physical agility to stoop, bend, and lift while evaluating vehicle damage, and driving is an essential function.

Requirements

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
Excellent customer service, critical-thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility to stoop, bend, and perform some lifting to evaluate vehicle damage and create estimates.
Valid driver's license; driving is an essential function of the job.
Successful completion of required training, applicable proficiency requirements and licensing exams, MVR checks, and background checks required by applicable states.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers.
Complete initial and supplemental estimates using photos or in-person inspections.
Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
Interact as needed with parties who may express strong emotions or concerns about inspections or claim resolutions.

Benefits

Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus eligibility.
Health and wellbeing programs, with State Farm paying most healthcare premiums and offering multiple healthcare plan options.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Educational benefits, including training programs and tuition assistance.
Employee resource groups and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and financial coaching.
Time-off policies, including the opportunity to initially earn up to 20 days annually, parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.