Claims Advocate

HUB International • Metairie, LA

3d

About The Position

The Commercial Claims Advocate provides claim consulting and management services to clients, including support for escalated claims issues, carrier relationships, and audits of claim handling and overall agency loss financials. The role oversees commercial property and casualty losses for the agency and supports clients and internal staff with claim analysis, coverage questions, and Workers’ Compensation loss data.

The position involves working with clients, prospects, carriers, and agency colleagues to facilitate claim discussions, provide senior-level claim advocacy, maintain accurate claim records, and help manage Workers’ Compensation processes. The successful candidate brings commercial insurance claims or underwriting experience, strong multi-line coverage knowledge, sound analytical and communication skills, and discretion in handling confidential information.

Requirements

• At least 5 years of commercial insurance experience in claims or underwriting.
• Superior customer service, analytical, problem-solving, and conflict-resolution skills.
• Self-starter with excellent written and verbal English communication skills.
• Strong multi-line commercial insurance knowledge and technical understanding of coverage forms.
• Proficiency with computer systems, including Microsoft Office and automated agency management systems.
• Ability to read and analyze diverse coverage forms and provide guidance to staff members.
• Ability to work in a fast-paced, multitasking environment.
• Ability to maintain a high level of confidentiality and discretion.

Nice To Haves

• Bachelor’s degree in Risk Management or Business.
• Professional certification.

Responsibilities

• Provide senior claim advocacy services to assigned clients.
• Communicate with internal agency staff about risk management and complex coverage issues as needed.
• Oversee commercial property and casualty losses for the agency.
• Facilitate claim meetings with clients, prospects, and carriers to meet client needs.
• Develop and maintain positive relationships with insurance carrier partners.
• Analyze historical Workers’ Compensation loss data to assist with management of the Workers’ Compensation process.
• Maintain up-to-date records containing required claim information.
• Update internal staff on claim issues as necessary.
• Assist clients and agency personnel with developing claim report analyses as needed.

Benefits

• Competitive salaries and benefits.
• Medical, dental, and vision insurance, plus voluntary insurance options.
• Health Savings Account funding.
• 401(k) matching program.
• Company-paid life and short-term disability plans.
• Supplemental life and long-term disability options.
• Comprehensive wellness program.
• Paid time off, including vacation, holidays, sick time, and personal time.
• Paid parental leave.
• Structured training, licensing support, and ongoing development opportunities.
• Employee engagement events and community involvement through HUB Gives.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed