Claims Advocate II

Cross Insurance • Shelton, CT

3d

About The Position

Cross Insurance is seeking an experienced Claims Advocate II to manage and advocate for all types of claims from first notice of loss through final resolution. The position serves as a dedicated client advocate, providing guidance, support, and claim oversight throughout the claims process, with particular focus on personal and commercial property losses. The successful candidate will bring strong organizational and prioritization skills, a commitment to a positive client experience, and experience supporting high net worth clientele, reviewing coverage, and interpreting contracts.

Requirements

• At least 5 years of Property & Casualty claims experience, with a strong emphasis on personal lines claims.
• Knowledge of residential and commercial property losses, reconstruction processes, and property valuation methodologies.
• Experience coordinating multiple vendors, resources, and stakeholders through project completion.
• Strong customer service and client relationship skills.
• Excellent verbal and written communication abilities.
• Exceptional organizational skills and ability to manage multiple priorities and deadlines.
• Ability to work independently and collaborate effectively with internal and external partners.
• Proficiency with agency management systems and Microsoft Office applications.

Nice To Haves

• Bachelor's degree or equivalent industry experience.
• Industry designations such as AIC, CPCU, CIC, or equivalent.
• Experience handling complex or high-value claims.

Responsibilities

• Manage commercial and personal lines claims from initial reporting through final settlement and closure.
• Serve as the primary point of contact and advocate for clients throughout the claims process.
• Help clients understand coverage, claim procedures, and next steps following a loss.
• Coordinate with adjusters, contractors, restoration vendors, engineers, appraisers, attorneys, and other claim professionals to facilitate timely claim resolution.
• Monitor rebuilding and restoration timelines and help clients navigate the recovery process.
• Maintain proactive communication with clients, carriers, and claim partners regarding claim status and developments.
• Document claim activity and maintain accurate claim records within agency management systems.
• Identify claim challenges and advocate for fair and efficient claim outcomes.
• Deliver exceptional customer service and support to clients during stressful and emotional experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed