Claims Advocate II

Woodrow Cross • Shelton, CT

2d

About The Position

Cross Insurance is seeking an experienced Claims Advocate II to manage and advocate for claims from first notice of loss through final resolution. The role serves as a dedicated client advocate, providing guidance, support, and oversight throughout the claims process, with particular focus on personal and commercial property losses. The successful candidate will have strong organizational and prioritization skills and a commitment to delivering a positive client experience. The role also requires skill in managing high-net-worth clientele and experience with coverage and contract review.

Requirements

• At least 5 years of Property & Casualty claims experience, with a strong emphasis on personal lines claims.
• Knowledge of residential and commercial property losses, reconstruction processes, and property valuation methodologies.
• Experience coordinating multiple vendors, resources, and stakeholders through project completion.
• Strong customer service and client relationship skills.
• Excellent verbal and written communication abilities.
• Exceptional organizational skills and ability to manage multiple priorities and deadlines.
• Ability to work independently and collaborate effectively with internal and external partners.
• Proficiency with agency management systems and Microsoft Office applications.

Nice To Haves

• Bachelor's degree or equivalent industry experience.
• Industry designations such as AIC, CPCU, CIC, or equivalent.
• Experience handling complex or high-value claims.

Responsibilities

• Manage commercial and personal lines claims from initial reporting through final settlement and closure.
• Serve as the primary point of contact and advocate for clients throughout the claims process.
• Help clients understand coverage, claim procedures, and next steps after a loss.
• Coordinate with adjusters, contractors, restoration vendors, engineers, appraisers, attorneys, and other claim professionals to facilitate timely resolution.
• Monitor rebuilding and restoration timelines and help clients navigate recovery.
• Communicate proactively with clients, carriers, and claim partners about claim status and developments.
• Document claim activity and maintain accurate records in agency management systems.
• Identify claim challenges and advocate for fair and efficient outcomes.
• Provide customer service and support to clients during stressful and emotional situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed