Claims Adjuster - Auto Total Loss
About The Position
Vega is hiring an Auto Claims Adjuster focused on total loss claims to help build its modern commercial insurance claims operation. This role handles complex total loss decisions, vehicle valuations, and the end-to-end settlement process for insureds and claimants. It is a hybrid position based out of Vega’s Atlanta office; Vega also has an office in New York, NY. The adjuster owns total loss evaluations, negotiations, and resolutions; determines accurate actual cash value (ACV); reviews appraisals and salvage values; calculates net payouts; and coordinates with salvage vendors on titling, towing, and vehicle disposition. The role serves as the primary contact for insureds, claimants, and lienholders, guiding them through valuation updates, lien payoffs, settlement documentation, title transfers, power-of-attorney forms, and owner-retained salvage options while ensuring state regulatory compliance. The adjuster also collaborates with claims adjusters, legal teams, and external vendors to improve the total loss process and claims cycle time. Vega describes itself as an AI-native claims third-party administrator combining experienced insurance operators and technologists. The company reports 10x year-over-year revenue growth and backing from General Catalyst, Lightspeed, and Valor.
Requirements
- At least 2 years of experience in auto claims adjusting, including direct experience with auto total loss evaluations, title processing, and salvage administration.
- Active adjuster license in the home or designated home state.
- Strong background in Commercial Auto Insurance or Property & Casualty (P&C) insurance.
- Proficiency with CCC ONE, Mitchell, Audatex, or similar vehicle valuation and estimating platforms.
- Strong negotiation, communication, and conflict-resolution skills.
- Ability to work in a high-growth, fast-paced environment while maintaining meticulous attention to detail.
- Experience with claims file stewardship.
- High school diploma or equivalent.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Manage evaluation, negotiation, and resolution of total loss auto claims, including accurate actual cash value determinations and timely settlements.
- Review vehicle appraisal reports, assess salvage values, calculate net payouts, and coordinate with salvage vendors on vehicle titling, towing, and disposition.
- Serve as the primary point of contact for insureds, claimants, and lienholders, providing clear updates about valuations, lien payoffs, and settlement documentation.
- Guide customers through total loss administration, including power-of-attorney forms, title transfers, owner-retained salvage options, and state regulatory compliance.
- Collaborate with primary claims adjusters, legal teams, and external vendor partners to streamline the total loss pipeline and improve claims cycle time.
- Maintain claims file stewardship.
Benefits
- Competitive salary
- Medical, dental, and vision insurance, including 100% employer-paid healthcare plans
- 401(k) with company match of up to 4%
- Flexible paid time off
- Parental leave
- Wellness reimbursement
- Work-from-home stipend
- Coffee bar and snacks
- Onsite parking
- Monthly lunches
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
