Claims Total Loss Adjuster

AAA • Gardena, CA

1d • $29 - $39

About The Position

The Total Loss Adjuster manages all aspects of total loss auto claims under general supervision. The role oversees end-to-end handling of total loss files, including documentation review, payment processing, and record maintenance in required claim systems. It involves communicating directly with vehicle owners, lienholders, the salvage department, and internal claims teams to resolve titling issues and finalize claim outcomes. The adjuster audits payments, verifies actual cash values, updates salvage classifications, and supports reporting and analytical activities. Additional duties may include mentoring new team members, contributing to process improvement initiatives, and ensuring compliance with company standards and regulatory requirements.

The position manages total loss claims from evaluation and settlement through titling transactions; maintains accurate and compliant claim records; responds to inquiries and resolves disputes; collaborates with adjusters and other team members; and uses claim systems to verify valuations, coverage, and documentation. The role also secures title documents and handles confidential or technical information in accordance with internal guidelines and regulatory requirements.

Requirements

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 1–3 years of claims experience preferred.
• Moderate proficiency using Microsoft Office products required.
• Moderate proficiency using general office equipment required.
• Moderate verbal, telephone, and written communication skills required; high proficiency indicated.
• Moderate organizational skills required; high proficiency indicated.
• Ability to prioritize and multitask while maintaining a high level of detail and accuracy; high proficiency indicated.
• Moderate critical-thinking skills required; high proficiency indicated.
• Good interpersonal skills required; medium proficiency indicated.
• Ability to pass state licensing; high proficiency indicated.
• Ability to maintain a high level of detail and accuracy in a fast-paced environment; high proficiency indicated.
• Strong work ethic focused on customers, the company, and continuous improvement; high proficiency indicated.
• Willingness to learn and be coached; medium proficiency indicated.
• Independent Adjuster License.
• Travel requirement is listed as 5% proficiency.

Nice To Haves

• Bachelor’s degree or equivalent combination of education and experience.
• 1–3 years of claims experience.
• Insurance background preferred but not necessary.

Responsibilities

• Manage end-to-end processing of total loss claims by evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing titling transactions in compliance with DMV, DOI, and company regulations.
• Maintain accurate, detailed, and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring documentation supports fair claim resolution.
• Respond promptly to inquiries from members, claimants, lienholders, body shops, and vendors; resolve disputes of varying complexity and communicate next steps throughout the claim process.
• Collaborate with team members by assisting other adjusters, supporting reporting and analysis activities, participating in pilot and process-improvement initiatives, and completing assigned administrative responsibilities.
• Use CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy and to manage claim files efficiently and precisely.
• Secure required title documents by communicating with vehicle owners and lienholders, while managing responsibilities with increasing independence as experience develops.
• Ensure compliance with internal guidelines and regulatory requirements, including proper documentation practices and careful handling of confidential or technical information.
• Audit payments, verify actual cash values, and update salvage classifications.
• Potentially mentor new team members and contribute to process improvement initiatives.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Full-time positions are eligible to participate in an incentive program based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level